✨ Attention: Founders and Leaders of Hotels, Resorts, and Guest Service Teams
Without long wait times, satisfaction soars.
Book a call with usORIMO is for hotels, resorts, and guest service teams ready to deliver luxury-level service at scale. If you're committed to guest excellence but bottlenecked by rising labor costs, inconsistent service, or outdated systems, we help you modernize fast. With 24/7 AI concierge agents, smart workflow automation, and real-time upsell intelligence, ORIMO transforms how your property engages, delights, and operates. We're built for hospitality leaders who want to elevate guest experience, reduce overhead, and lead the future—not chase it.
If you're struggling with guests expecting instant answers and support, but your staff are stretched thin, leading to long wait times and declining satisfaction scores.
If you're facing manual processes for check-ins and service requests, causing inconsistent service and increased labor costs.
If you're unable to create a seamless guest journey across channels, resulting in fragmented service and lower loyalty.
If you're missing high-margin revenue due to poorly timed or irrelevant upsells.
If you're collecting vast amounts of guest data but lack the tools to use it dynamically for personalization.
If you're experiencing miscommunications with international guests, leading to frustration and negative reviews.
If you're struggling with high turnover and limited training bandwidth, affecting service consistency.
If you're finding it difficult to scale operations without increasing headcount or overhead.
Hotels, Resorts, and guest service teams, can expect:
Experience round-the-clock multilingual guest service with lifelike AI agents across all guest touchpoints without added headcount.
Achieve a 50–70% reduction in guest service response times through real-time routing and automation.
Boost upsell and ancillary revenue by 20–35% with personalized, in-context upgrade offers.
Benefit from a fully integrated AI system across PMS, POS, and guest mobile for seamless operations.
Gain real-time decision support with an executive dashboard tracking guest sentiment and service efficiency.
Cut operational costs by 20–30% through automation and smart systems, improving margins and service quality.
Increase guest satisfaction scores by 20–70% with AI-powered personalization and sentiment analysis.
Optimize resource allocation and empower staff to focus on high-impact tasks with AI automation.
Our comprehensive 4-step AI solution transforms guest services and boosts operational efficiency.
Deploy intelligent, multilingual AI avatars at key guest touchpoints like kiosks and mobile apps. These digital concierges handle FAQs, reservations, and upsell offers in real time, integrating with PMS and booking systems to provide personalized service.
Connect guest request systems to intelligent backend routing for automatic prioritization and assignment of service tickets. This reduces front desk volume and speeds up resolution, with real-time automation and live dashboards for staff.
Monitor guest behavior and operational data to deliver personalized suggestions that boost revenue. Dynamic offers are generated based on guest identity, with integration into loyalty systems for context-aware upselling.
Provide executive teams with AI-powered dashboards for key metrics like crowd flow and guest sentiment. This enables proactive decision-making to improve NPS and increase revenue per guest, with predictive analytics for staffing needs.
We guarantee your AI Concierge System will be fully deployed within 90 days, delivering measurable engagement results. If not, we continue working at no additional cost until performance metrics are met.
Book a callBook a call with us below to explore what our partnership would look like.
For any other questions, please feel free to book a call with us!
